Remote Technical Support
｜ Remote Technical Support
Connect onsite operators with multidisciplinary experts,
ShareSame one.Evidence of equipment status and disposal
Large BESS Specialist Remote Support Service
When equipment anomalies occur at the site, a multidisciplinary team of experts from the Planet and your operators, based on the same set of real-time data and evidence, quickly judge, decide together, verify the closed loop, so that every disposal can be documented.
Standard process from request to closed loop
Timeline for the same event . Double-screen sync
Field operators and experts see the same event views, data and evidence, making decisions more consistent and efficient.
Field Operator View
Remote expert view
Event: PCS Station Control Temperature AlertTime: 2025-05-20 10:24:17
Equipment: BESS-01/PCS-02
Equipment: BESS-01/PCS-02
Security session boundary. Data is out of bounds.
Support for on-site data security compliance in accordance with the minimum privileges and controlled remotes principle.
Evidence-driven diagnosis.
Multi-source evidence automatically linked, fast-track problem nature.
Key Operating Data (DEMO)
Battery voltage832.4 V
Battery voltage-125.6 A
SOC62%
Maximum Temperature41.8 °C
PCS Output Power-1.25 MW
DC bus voltage1332 V
Temperature Trends (°C)
Event Sequence (DEMO)
10:24:17PCS-02 Passing the Warm Alert
10:24:18The wind is rising.
10:24:21Automatic reduction of power
10:24:35DC output remains stable
10:25:02Access restricted mode
Real-time measurement comparisons
Parameters
Live
Experts
Δ
DC bus voltage
1332 V
1331 V
Δ1V
PCS Temperature T1
41.8°C
41.7°C
0.1°C
Ambient temperature
28.6°C
28.6°C
0°C
Fan speed
2560
2560
0rpm
Controlled orders. Risk-controlled engineering decisions.
The disposal programme was evaluated and confirmed at multiple levels to facilitate control of the implementation process.
Multi-dimensional conclusions
PCS-02 Thermal vents are partially blocked, resulting in the temperature of the module, and it is recommended to clear the tunnel and check the wind engine.
Severity: high
Disposal programme
- Limit Current Load
- Isolation of the bypass.
- Check windways and filter components
- Restore and gradually lift authentication
Risk level:Medium
Experts confirm
PCS ExpertZhang ✓
Heat management specialistLi Xiao. ✓
Security specialistsWang Man. ✓
Operation Authorization
Head of the scene.Manager Zhao ✓
Client representativesChen Jia. ✓
Mandated:10:28:11
Execute Directive (example)
Please implement as step 2:
Cleaning of the heat-dispersion channels, taking photographs and measuring the speed of wind turbines after completion.
Implementation and real-time validation
Implementation process and results, processing comparison and validation of effects.
10.30 Cleaning of filtered windways (completed)
PCS Temperature (°C)
Wind rotation (rpm)
PCS Output Power (MW)
Close and archive
This Remote Support process is fully documented, resulting in reusable knowledge assets.
Case No.RS-20250520-PCS02
EquipmentBESS-01 / PCS-02
Event TypeI'm warning you.
Time of occurrence2025-05-20 10:24:17
Close Time2025-05-20 10:47:36
Process length23 min
Gene.
Wind-inward filtration components are partially dusted, leading to reduced wind volume and to modular warming.
Suggested improvements
- Increase the frequency of filtering
- Optimizing wind velocity associated with temperature warning
Annex evidence (extract)
Live photos
Twelve.Trends
Six.Log File
Three.Video Snippet
Two.
Twelve.Trends
Six.Log File
Three.Video Snippet
Two.
Technical Support? We can work together on service agreements.
Whether it is warning disposal, failure diagnosis or operational optimization, the technical team can provide remote and in situ synergy support based on the range of services.
Response by service agreement